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Frequently asked questions

Good questions, straight answers.

We love talking with customers. We get lots of questions, and we’ve put the most common ones here for you. Call any time if something isn’t clear, or ask us anything about pools: we’d love to hear from you.

After your new liner

Can the light faceplate be installed underwater?

Yes, any faceplate can be installed underwater.

Can we get in the pool before Rustic Pools is finished?

No! Please stay out until we’ve come back to cut in the faceplates and gaskets and the pool is filled to its normal level. There is a skim coat of lightweight concrete under the liner, and footprints made now can’t be fixed until the next liner.

Now that the pool is full, how do I handle the chemical start-up?

Rustic Pools doesn’t handle chemicals. Take a sample of your pool water to your local pool store, and they’ll tell you what you need to get the water balanced.

Chlorine and salt

What type of chlorination do you recommend?

A saltwater chlorine generator. Liquid chlorine is the second-best option.

How does saltwater chlorine generation work?

Salt (NaCl) is sodium plus chloride. As the pool water passes through the generator’s cell, electrolysis breaks the salt down into usable chlorine, which treats your pool.

An average home pool uses about 100 to 150 pounds of salt a year, mostly lost to splash-out and backwashing; evaporation doesn’t take salt with it.

Does the salt taste bad?

No. The salt level in a saltwater pool is a fraction of what’s in your tears. In most cases it’s barely noticeable, and never to the point of tasting bad.

What are the best and cheapest ways to chlorinate my pool?

Saltwater chlorine generation is by far the cheapest and best, since the chlorine is all but free. Second, an automatic dispenser designed for large tablets. Third, any automatic dispenser. Fourth, liquid chlorine.

Should I use a floating chlorine dispenser?

No. We never recommend any floating chemical dispenser in an in-ground vinyl pool; in time it will damage the liner.

Are chlorine tablets okay to use?

Used properly in an inline chlorinator at the filter system, they’re safe in any pool. They should never go in the skimmer, where they can do extensive damage to the underground plumbing.

Is granular chlorine okay?

Yes, but stir it into a bucket of water first and then pour that into the pool. That keeps it from settling on the bottom and causing problems.

Water level and leaks

How much water can I safely take out of an in-ground vinyl pool, and for how long?

Once it’s been filled and used, you don’t want to drain an in-ground vinyl pool at all. Over time the liner becomes less pliable; when the water comes out, the liner shrinks, and when it goes back in, the liner often won’t stretch back to shape and tears. That’s an expensive mistake.

The weight and pressure of the water also help hold the walls up.

How do I measure evaporation?

Do the bucket test. Put a five-gallon bucket on the second step and fill it to the pool’s water level (a concrete block inside keeps it in place). Over two or three days the bucket loses water to evaporation, and gains it from rain, at the same rate as the pool.

As long as there’s no splash-out or backwashing, if the pool drops more than the bucket, you have a leak. Use our bucket-test calculator.

How do I find a leak in my vinyl liner?

Call us. Our electronic leak detector finds holes in vinyl liners, and we patch them. See how it works.

Free estimates · Greater Sacramento

Ready for a brand-new summer?

Tell us about your pool. We’ll come out, measure, bring liner samples to your kitchen table and give you a straight price. No fast-talking salespeople, ever.